Frequently asked questions

Frontevia is an AI receptionist for small and medium businesses. It answers your phone 24/7, books appointments, captures leads, filters spam and emails you a summary after every call. 5 minutes to set up. No more missed calls.

They'll know. Frontevia says it's an AI receptionist at the start of every call. What surprises people is the natural conversation after that. It handles interruptions and asks clarifying questions the way a trained receptionist would.

Frontevia reads your website and pulls out information about your business. Then it creates an AI receptionist tailored to serving your leads and customers. You can review and adjust what it extracted, and you can give it additional instructions.

Small and medium businesses where every missed call matters. Legal, dental, veterinary, property management, med spas, home services (plumbing, HVAC, electrical, roofing), auto repair, salons, insurance, accounting, restaurants, pest control, real estate and many more. Each industry gets a receptionist persona tuned for how that business actually works.

Yes. The agent checks your calendar, offers open slots, confirms the caller's details and books the appointment on the spot. You get a notification with the caller's info and appointment details.

It doesn't guess. The agent only answers from the business knowledge you set up, so it won't invent prices, policies or services it doesn't actually know. When a caller asks something outside that knowledge, it says so, offers to take a message or transfer the call. Conversation context lands in your inbox immediately so you can follow up fast.

Both. Your Frontevia AI receptionist can handle any conversation. It also recognizes when a call turns complex or sensitive, say a distressed client or a multi-part legal question, and routes it to you or an on-call person based on the rules you set. You can flag any topic to always escalate.

Frontevia picks up every call. There is no limit to the conversations that can happen at the same time. Nobody gets put on hold. You won't ever hear 'all lines busy' on your own business again.

English today, across a wide range of accents. Tell us if you need another language so we can confirm what's supported.

Yes. You can edit the greeting, pick a specific voice and accent, and tell your agent what tone to use. The receptionist persona for your industry sets sensible defaults. Feel free to customize the persona to your liking.

Keep your number. You forward it to your Frontevia agent number (common setup: forward after 2 unanswered rings), the same way you'd forward to any answering service. That works with standard landlines, VoIP systems and Google Voice.

This option is available for our customers on the Custom plan. We can integrate with your in-house systems on demand.

Every new lead triggers a notification with the caller's name, phone, what they called about and a short AI-generated summary. A full caller list is avilable in your customer portal.

Every call produces a recording, a full transcript and an AI-generated summary with the caller's intent and outcome. You have full access to call history on every plan.

The agent recognizes robocalls and cold sales pitches and ends them fast, so they don't show up in your notifications.

We follow industry best practices and take reasonable measures to keep your data secure. For full details, please see our privacy policy.

Starter is $49/mo with 200 included minutes ($0.20/min overage). Professional is $99/mo with 500 included minutes ($0.18/min overage). All plans include full platform features. Custom plans are available for high-volume businesses.

You're billed at your plan's overage rate in 50-minute increments. Set a hard monthly cap in the billing settings to prevent surprises. Real-time usage and overage spent are always available in your account page.

14 days, full access to every feature, no credit card required to start. At the end of the trial you select a plan to continue using the service. On paid plans, you cancel or change plan anytime from your customer portal. No cancellation fees.

A human receptionist costs thousands a month and only covers the hours they work. Frontevia is $49 or $99 a month, picks up every call 24/7 and never calls in sick. The interesting part for most businesses isn't the cost though. It's that every call gets answered, not just the ones between 9 and 5. You have a receptionist ready to serve your customers both on your phone and on your website at all times.

Two things. Industry awareness: the agent is tuned for your industry, not reading off a generic script written for every kind of business. And setup takes about 5 minutes from your website URL, not a two-week onboarding project. You also get every feature on Day 1.