Privacy Policy

Last updated: January 28, 2026

This Privacy Policy describes how Infocratic, Inc. ("we," "us," or "our") collects, uses, and protects your personal information when you use Frontevia ("the Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account information (name, email address) when you create an account
  • Contact information when you sign up for our email list
  • Business information when you configure AI assistants
  • Communications with us, including support requests

1.2 Automatically Collected Information

When you use the Service, we automatically collect:

  • Usage data and analytics about how you interact with the Service
  • Device information (browser type, operating system, IP address)
  • Cookies and similar tracking technologies (see our Cookie Policy)
  • Call recordings and transcripts when using voice AI features

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and security threats
  • Personalize and improve your experience
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information:

  • Service Providers: With third-party vendors who perform services on our behalf (e.g., cloud hosting, analytics)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: When you have given us explicit permission

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

We use encryption, secure authentication, and regular security assessments to protect your data.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at contact@infocratic.io.

7. Payment Information

We use Stripe, Inc. ("Stripe") to process payments for subscriptions and prepaid minutes. When you make a payment:

  • Your payment information (credit card numbers, bank account details) is processed directly by Stripe
  • We do not store, collect, or have access to your credit card numbers or full payment details
  • Stripe's use of your personal information is governed by their Privacy Policy: https://stripe.com/privacy
  • We only receive confirmation of successful payments and basic billing information (amount, date, payment method type)

For questions about payment processing or to update your payment information, please contact Stripe directly or manage your payment methods through your account settings.

8. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

We use Google OAuth for authentication, Stripe for payment processing, and may use Google Analytics (with your consent) for analytics. See our Cookie Policy for more information.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Infocratic, Inc.
116 Richbell St, Thornhill, ON L4J 5X2, Canada
Email: contact@infocratic.io